In This Webinar...
Today's Medical Information (MI) industry is being driven by evolving customer behavior requiring a more rapid, omnichannel, and digital response to customer needs. The expectation for higher coverage and engagement with MI specialists in real-time requires MI teams to adapt to new technologies to provide an optimized customer experience. Artificial Intelligence (AI) technology can be a game-changer in this area. AI can enable MI Contact Centers to transform the customer experience using digital avenues, thus helping create a truly scalable and global Medical Information capability.
At the conclusion of this webinar, participants should be able to understand:
- Understand how to navigate the ever-changing MI landscape and scale-up MI services
- Understand how to create an AI-powered global MI capability to support HCPs, patients, and consumers
- Learn how to support omnichannel customer engagement and keep pace with changing customer behavior
- AI-Powered Medical Information Contact Centers: Key Considerations for a Scalable & Global Medical Information Capability
||Rajul Jain, MBA, President, Medical Information, ProPharma Group|
|Hannah Hunter, Director, Medical Information, ProPharma Group|