AI-Powered Medical Information Contact Centers: Key Considerations for a Scalable & Global Medical Information Capability


This Solution Provider Webinar is brought to you by DIA in cooperation with ProPharma Group.

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In This Webinar...

Today's Medical Information (MI) industry is being driven by evolving customer behavior requiring a more rapid, omnichannel, and digital response to customer needs. The expectation for higher coverage and engagement with MI specialists in real-time requires MI teams to adapt to new technologies to provide an optimized customer experience. Artificial Intelligence (AI) technology can be a game-changer in this area. AI can enable MI Contact Centers to transform the customer experience using digital avenues, thus helping create a truly scalable and global Medical Information capability.

Learning Objectives:

At the conclusion of this webinar, participants should be able to understand:

  • Understand how to navigate the ever-changing MI landscape and scale-up MI services
  • Understand how to create an AI-powered global MI capability to support HCPs, patients, and consumers
  • Learn how to support omnichannel customer engagement and keep pace with changing customer behavior


Featured Topics:

  • AI-Powered Medical Information Contact Centers: Key Considerations for a Scalable & Global Medical Information Capability

Presenters:

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  Rajul Jain, MBA, President, Medical Information, ProPharma Group
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  Hannah Hunter, Director, Medical Information, ProPharma Group